Repair

Repair Service

At Cedurith, we take pride in the durability and quality of our products. We stand behind our craftsmanship and want to ensure your essentials keep their perfect rhythm for years to come.

1. Our Warranty Commitment

We provide a comprehensive warranty to protect your purchase against manufacturing defects and functional failures under normal home use.

  • Spain: A 3-Year Limited Warranty applies to all purchases, in strict compliance with Royal Decree-Law 7/2021.
  • European Union (Excluding Spain): A minimum 2-Year Limited Warranty applies.
  • Other Regions: A 1-Year Limited Warranty is provided, or according to local legal requirements.

2. Logistics & Shipping Fees

We believe in fairness and transparency regarding shipping costs:

  • Authorized Warranty Claims (Spain & EU): If a manufacturing defect is confirmed within the warranty period, Cedurith covers 100% of the logistics costs, including the return of the faulty unit and the delivery of the repaired/replacement item.
  • Out-of-Warranty or International (Non-EU): For repairs outside the warranty period or outside the EU, the customer is responsible for all two-way shipping costs and potential repair fees.
  • Pre-Authorization Required: Do not ship any items back without contacting us first. Any shipping costs incurred for unorganized or unauthorized returns will not be reimbursed.

3. Final Resolution & Process

Every case is unique. To provide the best experience, our Cedurith Care Team will make the final determination on the most efficient solution:

  • Repair: We may arrange for a professional repair of your original unit.
  • Replacement: If a repair is not feasible, we may ship a brand-new unit to you.
  • Self-Repair Guidance: For minor issues, we may provide expert guidance or replacement parts.

4. How to Initiate a Request

  1. Contact Us: Reach out via our [Official Contact Form] with your Order Number.
  2. Consultation: Our team will review your photos/videos and officially confirm the logistics plan (who pays, which carrier to use, and whether it will be a repair or replacement).
  3. Execution: Once the plan is confirmed by our customer service, we will guide you through the next steps to restore your product's performance.

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