FAQ

FAQ (Frequently Asked Questions)

1. What is the return policy?

Pillows come with a 100-day sleep trial from the delivery date. You can open the packaging and try your pillow at home. If it is not right for you, contact us within 100 days to request a return or exchange.

  • How to start: Submit a request through our Contact Form with your order number. Our team will guide you through the process within 24 hours.
  • Return shipping: When there is no quality issue, you cover the return shipping cost to our designated local warehouse. Exchanges have no additional handling fee.
  • Other products: Most other items may be returned within 30 days of delivery, in their original packaging. A 30% restocking fee may apply to items showing significant wear or missing original materials. Personal care devices cannot be returned or exchanged once their original packaging has been opened.
  • Full details: See our Returns & Exchange policy. The 100-day pillow sleep trial is separate from the 14-day statutory right of withdrawal and the warranty for manufacturing defects.

2. How much does shipping cost and how long will it take?

Because we aim for maximum efficiency, shipping costs and times are calculated in real-time at checkout based on your destination and the origin warehouse.

  • Delivery Time: Usually between 2-14 business days.
  • Dispatch Origins: Most orders ship from our European warehouses, while select innovative items may ship from our international partner hubs.
  • Shipping Options: We offer Free Shipping on qualifying orders, as well as Expedited Shipping for faster delivery.

3. Who pays for taxes and duties?

We strive to provide a friction-free experience.

  • For European Union orders: Taxes are handled by us, and there are no hidden customs fees.
  • For International orders: Depending on your country, we may ship DDP (Delivered Duty Paid) or include taxes at checkout. If your region requires additional local duties, this will be clearly indicated at the final checkout stage.

4. Where are your products manufactured?

Quality is our core rhythm. Our products are designed with premium specifications (like our 10,000 RPM motors and 304 stainless steel) and manufactured through a network of trusted global partners in China and Europe. We personally audit every factory to ensure "Quality with a Sexy Price."

5. What if I want to change or cancel my order?

We move fast! If you need to modify your order, please contact us via our online form immediately. Once a tracking number is generated or the item has left the warehouse, the order cannot be canceled and will be subject to our Return Policy.

6. My product needs repair. What should I do?

We take care of you beyond the purchase. If your device needs attention, submit a request via our [Contact Form]. Our specialist will assess your situation and provide the most cost-effective solution, whether it’s a free repair under warranty or a tailored quote for accidental damage.

Contact form