Money-Back Guarantee

At Cedurith, we stand behind the quality of our pillows. This warranty exists to give you peace of mind.

If something isn't right, contact our customer service and we'll walk you through your options.

1. Warranty Period

  • Spain: 3-year limited warranty against manufacturing defects, from the date of delivery (Spanish Royal Decree-Law 7/2021).
  • Other EU countries: as set out by local consumer law, with a minimum of 2 years.
  • Outside the EU: 1 year, unless local regulations state otherwise.

2. What Is Covered

Manufacturing defects in materials and workmanship under normal use. If our technical team confirms a genuine defect, we'll replace your pillow. If a replacement isn't possible, we'll refund you in full or in part. Outside the EU and the UK, the remedy offered is determined at our discretion.

3. What Is Not Covered

  • Normal wear and tear, such as gradual loss of loft from regular use.
  • Accidental damage, including stains, burns or tears.
  • Pillows without proof of purchase (order number).
  • Pillows whose vacuum seal has been opened. This applies to the 14-day right of withdrawal only, for hygiene reasons. It does not affect the warranty for manufacturing defects — a pillow that arrives faulty is fully covered.

4. Warranty and Care

Keep your warranty valid by following the care instructions in our [Product Care]. Damage caused by improper care — for example, washing a memory foam core — is not covered.

5. How to File a Claim

  • Send a request through our [Contact Form].
  • Include your order number and a clear photo or video of the issue.

Our Cedurith Care Team will review your case within 24 hours.

This policy does not affect your statutory rights as a consumer.

Contact form